The following policy applies to services wich have been purchased and received only. Information regarding refund policy for services that have been purchased but not yet obtained (cancellations) can be found on indivual offer descriptions.
1. Scope of Refund Policy:
This refund policy applies to all services provided by [Your Company Name] (“we,” “our,” or “us”) to customers in the United Kingdom, European Union, and the United States.
2. Eligibility for Refund:
We strive to provide high-quality services. Refunds may be considered under the following circumstances:
- Services are not delivered as described.
- Services do not meet reasonable customer expectations.
- The customer encounters technical issues that prevent the use of the service.
3. Refund Process:
a. contacting us:
Customers seeking a refund must contact us within 14 days of the service purchase.
b. providing information:
To process a refund request, customers must provide relevant information, such as order details, a clear description of the issue, and any supporting documentation.
Our team will evaluate each refund request on a case-by-case basis. We may request additional information to assess the validity of the request.
d. refund approval:
If the refund request is approved, we will initiate a refund to the original payment method within 30 days of reciept of written approval.
4. Non-Refundable Services:
Certain services may be designated as non-refundable, and customers will be notified of this status before making a purchase.
5. Changes to Services:
We reserve the right to modify or discontinue services without notice. In such cases, customers may be eligible for a refund or alternative compensation.
6. Governing Law:
This refund policy is governed by the laws of the United Kingdom.
7. Contact Information:
For any questions about this refund policy, please contact us on our CONTACT PAGE.
8. Updates to the Refund Policy:
We reserve the right to update or modify this refund policy at any time. It is the obligation of the customer to review the policy posted here prior to purchasing any service(s).